HG-J13 Lot 113 · Service & support
GIS system and call-centre dashboard for a regional council
A GIS system for the council, a call-centre dashboard with a map and charts, and external links that open straight from the map.
- Plan no.
- HG-J13
- Scale
- 1:1,250
- Sheet
- 13/16
- Updated
- 11.2026
- Client
- A regional council
- Discipline
- Service & support
- Data source
- Council ArcGIS
A regional council
Project provisions
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Challenge
A regional council looks after many communities and large open areas, and information about them is spread across departments and systems. The call centre needs to see the picture on a map, and staff need to jump from the map to the relevant information without searching for it again.
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Solution
We set up a GIS system for the council on ArcGIS, together with a call-centre dashboard that shows the data on a map and in charts. External links were configured inside the map, leading from a feature to information about it outside the system. We continue to support the council as a GIS client.
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Outcome
Council staff work from one GIS system, the call centre sees the situation on a map and in charts, and every feature on the map leads straight to the relevant information.
Legend
Deliverables
| Key | No. | Deliverable |
|---|---|---|
| 113.1 | GIS system on ArcGIS | |
| 113.2 | Call-centre dashboard | |
| 113.3 | External links from the map |
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